Lean Compendium

The frequency with which the customer wants a product. How frequently a sold unit must be produced. The number is derived by dividing the amount of time available in a shift by the customer demand for that shift. Takt Time is usually expressed in seconds.

It is desirable that production targets be achieved within regular work hours, and the word “Takt Time” refers to work accomplished within regular hours. When it becomes necessary, for operational purposes, to calculate Takt Time for other than regular hours, that Takt Time is called “Actual Takt Time”.

A method or establishing a cost objective for a product or service during the design phase. The target cost is determined by the following formula:

Means the target group-specific handling of analyzed and segmented customers, focus is on the segment-specific development of marketing campaigns.Source: Reinhold Rapp: Customer Relationship Management Campus 2000

Recording of all interests and objectives relevant to the project, their evaluation and implementation in operational targets, and finally their definition and monitoring. (Source GPM)

If the tasks in the area of investigation offer the decisive starting point for the project, a task breakdown is necessary. The analysis is performed according to five bullet points: Tasks, Objects, Rank, Phase and Purpose. The last three points apply to the content of each task, therefore they are only formally listed. Which tasks are to be performed on which objects is of factual importance for the task analysis. The task classification is used, if in the context of an organizational project the tasks of a job or an area are to be raised and represented systematically, the arising tasks in the project are to be seized and planned systematically. A task can be further specified according to the criteria of object and performance in an AND outline or an OR outline. This enables a systematic recording of subtasks, which can be done according to the usual procedures of as-is analysis (e.g. document analysis, interview, etc.). All tasks must be recorded in a systematic order, completely and in detail. Instead of the card technique and the grid sheet method, the task analysis can also be supported by software programs. The individual tasks are structured hierarchically and illustrated in an outline tree (structure diagram). This technique can be used for all organizational questions of the project, but it only shows the actual state and does not offer any solutions. (Source: Mehrmann/Wirtz)

This group of people with different expertise is tasked with analyzing a specific problem and finding and applying proposed solutions. A task force group is often given a time limit to meet and is a subsidiary organization to a larger group (e.g., a commission). It is entrusted with a subproblem of the larger group, but its members are not detached from their original organizational structure. (Source: Schneider: Lexicon on Team and Teamwork)

A team differs from a normal group of people in that the individual team members develop a sense of belonging, accept each other, and stand by themselves, each other, and the objectives.

Team development is the (time) phase that a work group needs to become an optimal team by improving mutual communication and cooperation.

The development of a working group into a real team generally takes place in the following four phases: In the forming phase, the team is put together. The different characters of the group members crystallize through careful probing. The following conflict phase (Storming) brings different points of view and disagreements to light and thus establishes the pecking order. Once the disagreements have been resolved, we speak of the norming phase, in which the cohesion of the group is developed and strengthened by establishing the common rules of the game. As soon as each member of the group can carry out his or her work without restriction, the Performing phase is reached, which is the conclusion of the team development. If this sequence of phases is adhered to and each individual phase is passed through correctly, optimal teamwork is guaranteed. (Source: Kirchner/Pink, Mehrmann/Wirtz, Schneider: Lexicon on Team and Teamwork)