Lean Compendium

Processes, software and tools to support and automate the sales process. SFA includes, for example, contact management, forecasting and sales administration.Source: Reinhold Rapp: Customer Relationship Management Campus 2000

This goal and strategy-setting method, which is often used for risk analysis in large-scale projects, is based on systematically designed images of the future, which are based on given situations. From these, future constellations are developed step by step in a certain time frame as a sequence of imagined events (scenarios). As a graphical representation, the Battelle Institute suggests a funnel that opens from the present to the future and summarizes all possible bad and favorable developments and events of several scenarios. (Source: Mehrmann/Wirtz, Gabler Management)

see scenario technique

When a set quantity of parts is used up at a following process, a worker picks up a fresh supply of parts from a preceding process. (See also Scheduled Time Conveyance).

Conveyance moves at set times only. This means the volume of parts carried varies according to the volume consumed between each conveyance. Conveying a scheduled quantity is preferable to conveying an unscheduled quantity, but for distant destinations, unscheduled quantity is the only practical way. (See also Scheduled Quantity Conveyance).

see time management

Scrum is a lean framework for project management and belongs to the so-called Agile methods. Scrum is characterized by iterative-incremental work with deliveries at short intervals, early customer feedback, simple and clear rules, exactly three roles, strict adherence to time constraints (so-called time box) for iterations and meetings, and a strong focus on quality and efficiency. Added to this is the effort to avoid waste. The basis of the work is a list of requirements clearly prioritized according to business value, the so-called product backlog. A self-organizing, usually interdisciplinary team with equal members works through this backlog, which is maintained by the so-called product owner, and strives to have as little WIP (work in progress) as possible at any given time and instead to completely work through requirements as a team one after the other, if possible, in order to minimize risk, protect the client's investment and achieve a rapid return on the capital invested. The team and product owner are supported by a moderator responsible for the Scrum process, the so-called Scrum Master. Scrum is mainly used in software or IT projects, often combined with practices from the so-called XP (Extreme Programming), but is basically applicable across industries and technologies, which is also often done. Scrum is also used at management level to control entire companies (divisions). The framework also offers the possibility to scale to large (multi-)projects with multiple teams or value streams with little overhead. Source: Alexander Kriegisch, Scrum-Master.de See also: Scrum Introduction Scrum Glossary Scrum on a Page

see relation method

The cost of sales results from the overhead costs and the sum of the manufacturing costs. (Source: Madauss: Project Management)

A respectable master or teacher.(Source: TBM Consulting Group http://www.tbmcg.com/de/about/ terminology.php)