Terms from A-Z

The term Lean derives from the improvement methodologies developed, refined and applied to the specific business needs of Toyota. These methodologies are commonly referred to as the Toyota Production System (TPS) or the Toyota Business System. In its entirety, TPS has many techniques of implementation, methodologies for deployment and tools for tactical analysis. To be successful, all of the above must be supported by a management philosophy that creates a culture of continuous improvement. This combination of understanding, maturity and tactical skill, when developed and deployed properly, enables performance improvements through the identification and elimination of “waste”.

Simply Lean Management:

To improve your understanding of Lean terminology, this LPM Academy glossary serves.

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C

Client needs

Customer needs are: On-time provision of the agreed serviceFull consideration of the client's needs or requirementsCustomer satisfactionSee also: Contractor's needs.

Clock Time

The daily working time divided by the number of pieces required per day by the customer.(Source: TBM Consulting Group http://www.tbmcg.com/de/about/ terminology.php

Collective Note Book

In this method of brainstorming, the project manager or controller creates a Note Book in which he or she details the problem in about two pages. He then creates a list of people who should receive the Note Book in the desired order. Each processor then enters his proposed solutions and statements in the Note Book and passes it on according to the list of persons. (Source: Mehrmann/Wirtz)

Communication

Communication is understood to be any kind of message exchange. Between people, communication serves the effort for common understanding and common action as a prerequisite for success.

Completion status

The stage of completion is the work planned or performed at a point in time, whereby this concept of performance must be distinguished from that of resource accounting (see performance). (Source: GPM)

Completion value

Definition according to DIN: The earned value denotes the costs of an activity or project corresponding to the percentage of completion.

Computer-telephone integration

Interaction of computer and telephone technology to produce new services. E.g. automatic call distribution (ACD) or voice recognition (Voice Recognition)Source: Reinhold Rapp: Customer Relationship Management Campus 2000

Concurrent Engineering

The practice of designing a product (or service), its production process, and its delivery mechanism simultaneously. The process requires considerable up-front planning as well as the dedication of resources early in the development cycle. The payoff comes in the form of shorter development time from concept to market, higher product quality, lower overall development cost and lower product or service cost.

Configuration

Configuration refers to all the functional and physical characteristics of a product as described in the technical documents - and, if required, in the business documents - and finally realized in the product itself. (Source: GPM)

Configuration accounting

Configuration accounting is the formalized documentation and reporting regarding the prescribed configuration requirements, the status of ongoing change requests, and the implementation status of approved changes. Thus, changes to the reference configuration can be traced. Configuration accounting begins with the initial acquisition of configuration data. (Source: GPM)