Lean Compendium

Describes a work cell where parts are automatically unloaded from machines so that machine operators need only attend to them and can continue working on the next machine without waiting. Japanese for shop-load.Source: TBM Consulting Group http://www.tbmcg.com/de/about/ terminology.php)

The method of the chalk circle goes back to Taichii Ohno, who from time to time drew a chalk circle on the floor of his factory building. He placed himself in this chalk circle and calmly observed what was happening. This serves to stand in a "demarcated space" and see what potential for improvement there is in the observed processes. If one succeeds in perceiving the mutual observation not as control, but as a with and for each other regarded, then the potentials, in the sense of a common whole, can be opened. In the sense of Know Thyself, the chalk circle method is an important element in the change process. Only if one recognizes what makes trouble, one can help to make it easier. Helping to make it easy is the task of those who manage the resources. Ergo, they should also be in the chalk circle.

An employee whose job it is to move away from the as-is state, i.e., batch production with the associated waiting times, in order to achieve a new ideal state: Lean Manufacturing. Someone who leads the culture change in the company.(Source: TBM Consulting Group http://www.tbmcg.com/de/about/ terminology.php)

Evaluation of all change requests, especially if they affect project objectives, initiating and monitoring the changes in the project deliverable and its documentation (source GPM)

Also transformation management. Refers to the systematic planning, management and control of major changes in organizations. Change management often places high demands on internal communication and the overcoming of resistance. Source: VDI News No. 41)

As used in manufacturing, the time from when the last “good” piece comes off of a machine until the first “good” piece of the next product is made on that machine. Includes warm up, first piece inspection and adjustments. Changeover times can be reduced through the use of S.M.E.D.

Further development of the call and service center. CICs integrate customer service, support, complaint management, outbound sales, marketing activities and sales management.Source: Reinhold Rapp: Customer Relationship Management Campus 2000

CIP stands for Continuous Improvement Process and describes a method that serves the continuous improvement of process, product and service quality. CIP is based on the idea that employees know their work processes best and are therefore best able to recognize improvements in the processes. Thus, a corporate culture that supports and rewards teamwork and employee ideas is an important cornerstone for the implementation of CIP. CIP is a method of small steps, which, however, when carried out systematically, consistently and purposefully, leads to an improvement of one's own process in daily operations. This corporate culture must be exemplified by the managers.

All levels of the company must work consistently on the following goals:

• the definition and pursuit of goals
• the elimination of malfunctions
• the search for improvement possibilities
• the avoidance of waste

The CIP process:

• What can be improved
• Describe the current state and the target state on the basis of key figures
• Describe and evaluate problems that occur
• Evaluate the problems
• Analysis of the problem (causes, correlations, etc.)
• Collection of solution approaches (e.g. in a brainstorming session)
• Evaluation of the solution ideas and decision
• Derive the necessary measures, evaluate effort and return
• Presentation of the results to the decision-making body
• Determine measures and clarify resources
• Implement measures
• Review success

To achieve economic success from CIP, it is important to establish this process in the general corporate culture. To this end, the appropriate framework conditions must be created, such as the provision of working time, further training measures, implementation in workflows and processes and, above all, the implementation of ideas. The CIP concept is a systematic procedure of planning, implementing, checking and acting (PDCA cycle).

Stocks that accumulate between the various work steps.(Source: TBM Consulting Group http://www.tbmcg.com/de/about/ terminology.php)

Claim management, including supplementary claim management. Recording of all data relevant to subsequent claims, their legal and economic evaluation, and the establishment or defense of subsequent claims. (Source: GPM) Claim management comprises the collection, securing, and assertion or defense of claims arising from deviations from or changes to the contract. (DIN 69 904)