Operations
management is one of the central functions of all organizations.
This free course, Understanding
operations management, will provide you with a basic framework for
understanding this function, whether producing goods or services
or in the private, public or voluntary sectors. In addition, this
OpenLearn course discusses the role of operations managers and
the importance of focusing on suppliers and customers.
Course learning outcomes
After studying this course, you should be able to:
- define ‘operations’ and ‘operations management
- identify the roles and responsibilities of operations managers in different organizational contexts
- apply the ‘transformation model’ to identify the inputs, transformation processes, and outputs of an organization
- identify operational and administrative processes
- describe the boundaries of an operations system, and recognize its interfaces with other functional areas within the organization and with its external environment.
