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103 Working in the voluntary sector
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BUSINESS MANAGEMENT (> 150 Kurse gratis)
ENTERPRISE RESOURCE MANAGEMENT
BAWVS
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BAWVS
General
Week two introduction working with volunteers
Week three introduction marketing and communications
Week four introduction working with financial information
Week five introducing fundraising
Week six Introduction effective meetings
Week seven Introduction working in teams and partnerships
Week eight Introduction understanding stress and conflict
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Week one introduction Getting started – working in a voluntary organization
1 Jobs, tasks and roles
1 Why do voluntary organisations need volunteers?
2 Recruiting volunteers
2.1 Methods of recruiting volunteers
2.2 Volunteer role descriptions
2.3 Meeting/interviewing volunteers
3 Induction and training
4 Retaining and motivating volunteers
4.1 Skills and tasks
4.2 Motivation
4.3 The psychological contract
5 This week’s quiz
6 Summary
References
Acknowledgements
1 What is marketing?
2 Understanding communication
2.1 The communication process
3 What do you want to say?
4 Keeping your audience in mind
5 Getting your audience’s attention and interest
6 Persuading people to take action
6.1 Style and image
7 This week’s quiz
8 Summary
References
Further reading
Acknowledgements
1 Finance, rules and regulations
1.1 The role of trustees in financial management
1.2 Financial statements
2 Sources of income
3 What is a budget?
3.1 What are budgets used for?
3.2 Different types of budget
4 Interpreting budgets
4.1 Expenditure and costs
5 Balancing the budget
6 This week’s quiz
7 Summary
References
Acknowledgements
Table 1
1 What is fundraising?
2 Asking individuals for money
2.1 How to ask donors for money
2.2 Feeling confident to ask
2.3 Developing your ability to ask
2.4 The contribution multiplier
3 Asking other organisations for money
3.1 The role of planning in obtaining resources
4 Challenges of fundraising
5 Skills needed for fundraising
5.1 Learning from the fundraising process
6 This week’s quiz
7 Summary
References
Acknowledgements
1 Meetings: good and bad
1.1 Why have meetings?
2 Types of meeting
3 Planning a meeting
4 Chairing meetings
5 Taking part
6 Recording and following up meetings
7 This week’s quiz
8 Summary
Acknowledgements
1 What is a team?
1.1 What makes a team effective?
2 Team roles
3 Building a team
3.1 Stages of team development
3.2 Team conflict
4 Working in partnership
4.1 Why do organisations work in partnership?
4.2 Barriers to partnership working
5 This week’s quiz
6 Summary
References
Acknowledgements
1 What is stress?
1.1 Causes of stress
1.2 Causes of stress in the voluntary sector
2 Coping with stress
3 What is conflict?
3.1 What does conflict look like?
3.2 Causes of conflict
4 Coping with conflict
4.1 Active listening
4.2 Assertive communication
4.3 Negotiation
5 Understanding conflict constructively
6 This week’s quiz
7 Summary
Tell us what you think
Where next?
References
Further reading
Acknowledgements
Week one introduction Getting started – working in a voluntary organization ►